AccountSupport's Privacy Policy prohibits the
release of User or account information except in
limited circumstances, including with express
permission from the User, as and when required
or permitted by law, to conform to the edicts of
the law, or to comply with legal process
properly served on AccountSupport or one of its
affiliates.
If you seek the identity or account
information of a AccountSupport User in
connection with a civil legal matter, you must
fax, mail, or serve AccountSupport with a valid
subpoena.
Submission of Subpoenas
AccountSupport is located in Burlington,
Massachusetts and all civil subpoenas should be
served at that location or mailed or faxed to:
AccountSupport
Legal Department
70 Blanchard Road
3rd Floor
Burlington, MA 01803
Fax: (781) 998-8277
E-mail: abuse@accountsupport-inc.com
IMPORTANT NOTE: IN THE EVENT YOU SEND US A
NOTICE OF ANY KIND VIA EMAIL AND DO NOT RECEIVE
A RESPONSE FROM US, PLEASE SUBMIT A DUPLICATE
COPY VIA PAPER AND/OR FAX (FAX # 781-998-8277).
DUE TO THE VAGARIES OF THE INTERNET, AND EMAIL
COMMUNICATION IN PARTICULAR, INCLUDING WITHOUT
LIMITATION THE BURDENS OF SPAM AND THE
OCCASIONAL, UNINTENDED EFFECTS OF SPAM FILTERS,
SENDING AN ALTERNATE FORM OF NOTICE (VIA PAPER
AND/OR FAX), WILL HELP ASSURE THAT YOUR NOTICE
WILL BE RECEIVED BY US AND ACTED ON IN A TIMELY
MANNER.
Upon the receipt of a validly issued civil subpoena, AccountSupport
will promptly notify the User whose information
is sought via e-mail or U.S. mail. If the
circumstances do not amount to an emergency,
AccountSupport will not immediately produce the
User's information sought by the subpoena and
will provide the User an opportunity to move to
quash the subpoena in court.
Fees for Subpoena Compliance
AccountSupport will charge the person or
entity submitting the civil subpoena for costs
associated with subpoena compliance. Payment
must be made within thirty (30) days from the
date of receipt of the AccountSupport invoice.
Checks should be made out to AccountSupport.
AccountSupport's subpoena compliance costs
are as follows:
Research - $75.00/hour
Federal Express - Cost as Billed
Copies - $.50/page
Compact Discs - $10.00/per CD
Policies Regarding E-mail
AccountSupport will not produce the content
of e-mail, as the Electronic Communications
Privacy Act, 18 U.S.C. § 2701 et seq., prohibits
an electronic communications service provider
from producing the contents of electronic
communications, even pursuant to subpoena or
court order, except in limited circumstances.
AccountSupport's e-mail servers do not retain
deleted or sent e-mail. However, deleted e-mail
may be recoverable from back-up servers for a
limited time.
AccountSupport reserves the right to request
a copy of the complaint and any supporting
documentation that demonstrates how the
AccountSupport e-mail address is related to the
pending litigation and the underlying subpoena.
